Shipping Policy
At Prodot, we strive to provide the best of products and customer service to our valuable customers. Our shipping policy offers clear and transparent information regarding order dispatch, shipping methods, and related processes. Please review the detailed terms of our shipping procedure below:
1. Dispatch Time
Orders placed on our website are generally processed and dispatched within 5-7 business days from the date of purchase with the invoice. This time includes order confirmation and packaging. Please note that this is an estimated processing time, and it may vary depending on many factors such as the volume of orders, product availability, or external circumstances. Although we will always try to ship on time, in case of occasional delays, we appreciate your concern.
2. Shipping Methods
We have partnered exclusively with trusted, reliable, and reputable courier services to ensure safe and timely delivery of all orders. The specific courier provider selected for your order will depend on factors such as package size, weight, and delivery location.
3. Shipping Costs
Shipping fees are determined on several factors, including the size and weight of the items in your order, as well as the destination address. These costs will be displayed during the checkout process before you complete your purchase. You will have the opportunity to review and confirm the shipping charges before ordering. Please note that there is Standard freight on the shipping method selected.
4. Order Cancellation
If you wish to cancel your order, contact us as soon as possible. If your order has not yet been dispatched, we will gladly process a full cancellation and provide a refund. However, cancellations cannot be processed after an order has shipped. For further assistance or any inquiries regarding a specific order, our customer support department will be happy to assist you.
5. Delivery Time
While we strive to ensure timely deliveries, the exact time for delivery will depend on your location and the courier service used. Once your order is dispatched, you will receive a tracking number to monitor your package’s progress. We recommend that you track your order using the provided link for the most up-to-date information. Please note that delays caused by the courier or external factors such as weather conditions may affect delivery timelines.
6. Damaged or Missing Items
We take great care that your items arrive safely. However, in the event that your order arrives damaged or items are missing, please contact our customer service team immediately. We will work with you to resolve the issue.
At Prodot, we are committed to ensure that you have smooth shopping experience. In case of any questions or concerns regarding shipping, or if you need assistance with an order, please do not hesitate to reach out to our dedicated customer support team. We appreciate your trust in us and look forward to serving you.
Thank you for choosing Prodot .